Key Information
The main withdrawal and refund rules at a glance.
Consumers may withdraw from a distance contract within 14 days from the date it is concluded, in accordance with applicable law.
If service performance started before the withdrawal period expired at the client’s express request, settlement may include the part of the service performed until the withdrawal statement is received.
After the service has been fully performed, the right of withdrawal may expire if the conditions arising from applicable law have been met.
The initial payment for the Custom Package covers analysis of the request and preparation of an individual quotation.
Missing the first-contact deadline entitles you to a refund of the Priority Service fee; this does not limit other statutory refund rights.
For B2B cooperation, rules concerning withdrawal from the contract, settlements and any refunds are agreed individually.