Ease of Travel

Terms of Service

Key information before placing an order

Below you will find the key rules of our collaboration. Detailed provisions are described later in these Terms.

Ease of Travel prepares individual travel plans and recommendations, but does not make bookings on behalf of the client.

An order starts with completing the form available on the website.

After paying for the order, the client receives the first contact within the timeframe set out in these Terms.

For Predefined Packages, up to three options are prepared for the client to choose from, unless additional information is needed before they can be prepared.

The Custom Package starts with an analysis of the request and an individual quote.

All bookings are made independently by the client with the selected carriers, hotels or other service providers.

The scope of the right of withdrawal depends on the stage of service performance and applicable law.

For business clients (B2B), the details of cooperation are agreed individually.

Table of contents

For clarity, these terms are divided into numbered sections and subsections, so it is easier to return to any specific part when needed.

1.Service provider details

The service provider is CHMIEL SERVICES, a sole proprietorship registered in Norway under organisation number 934654838, providing services under the Ease of Travel brand. Business and correspondence address, including complaints: Kristins vei 38, 0669 Oslo, Norway. Email: contact.easeoftravel@gmail.com.

2.Definitions

For the purposes of these Terms, the following terms have the meanings set out below.

2.1Client

A natural person or entity using Ease of Travel services.

2.2Consumer

A natural person entering into an agreement that is not directly connected with their business or professional activity.

2.3Package

One of the services offered by Ease of Travel, in particular Basic, Standard, Premium, the Custom Package or B2B cooperation.

2.4Order form

The electronic form available on the website used to place an order, provide contact details and submit the information needed to start providing the service.

2.5Custom Package

A service prepared on the basis of the order form and further individual arrangements with the client.

2.6First payment

A fee that starts the Custom Package process and covers analysis of the request and preparation of an individual quote.

2.7Priority Service

An additional paid option that shortens the timeframe for the first contact with the client.

2.8Travel plan

An individually prepared document containing, depending on the selected package, flight, accommodation, logistics and attraction options as well as travel recommendations.

2.9Digital content

E-books and other electronic materials offered by Ease of Travel.

3.Governing law and consumer protection

These Terms have been prepared in accordance with the law applicable to business activity conducted in Norway. If mandatory laws of the consumer’s country of habitual residence provide broader protection, these Terms do not limit those rights.

4.General provisions

Ease of Travel provides services related to individual travel planning.

4.1Nature of the service

Ease of Travel provides services consisting of preparing individual travel plans, recommendations and travel planning within the scope of the selected package.

4.2No booking intermediation

Ease of Travel is not a travel agency or travel agent and does not make bookings on behalf of the client. The client independently enters into agreements with airlines, hotels, booking platforms and other service providers.

4.3Nature of recommendations

Recommendations are prepared with due care based on information provided by the client and data available at the time the travel plan is prepared. They do not guarantee offer availability and do not replace the client’s own verification of conditions before making a booking.

4.4Scope of responsibility

Ease of Travel is responsible only for the proper performance of the service consisting of preparing the travel plan within the scope of the selected package.

5.Types of services

Ease of Travel offers the following types of services.

5.1Basic Package

A basic package covering flight and accommodation options and basic travel logistics.

5.2Standard Package

An extended package covering additional recommendations and maps.

5.3Premium Package

The most comprehensive package, intended for clients expecting a detailed and complete travel plan with more recommendations and refined stay organisation.

5.4Custom Package

A service with an individually agreed scope and price, covering selected planning tasks or a more extensive trip.

5.5B2B cooperation

Services provided to businesses, including business travel, company trips and other projects carried out on the basis of individual arrangements.

5.6Priority Service

An additional service that shortens the timeframe for the first contact with the client. It does not affect the scope of the selected package and does not mean 24/7 support.

6.Contact and communication

Cooperation between the client and the service provider takes place remotely and is based primarily on electronic communication.

6.1Forms of contact

The primary forms of contact are the order form and email. If the scope of the purchased service provides for it, communication after delivery of the final travel plan may also take place via WhatsApp.

6.2Communication language

The client may choose to continue communication in Polish or English, regardless of the website language version.

6.3Contact details

The client is required to provide a correct and current email address and, if provided, phone number. The client should regularly check their inbox and SPAM folder.

6.4No response from the client

If performance of the service requires additional information, the service provider may send follow-up questions. Lack of response from the client may pause service performance until the required information is received.

6.5Longer lack of contact

The client has:

7 business days to answer clarification questions,
7 business days to accept one of the presented options or provide comments.

If these deadlines pass without response, the service provider may end performance at the stage where cooperation was interrupted and settle the work completed so far. This does not limit the consumer’s statutory rights under applicable law.

7.Scope of cooperation

The scope of the service depends on the selected package and the information provided by the client.

7.1Predefined Packages

The Basic, Standard and Premium packages have the scope and price stated in the website offer. The recommendations prepared within them are personalised to the client’s trip and preferences. The Custom Package allows a different combination of work to be agreed, rather than simply a higher tier of a predefined package.

7.2Custom Package

The Custom Package can cover a single part of a plan, such as sightseeing when flights and accommodation are already booked, or a more complex itinerary. The first stage covers analysis of the request, clarification of needs and preparation of an individual quote.

7.3Selecting the scope in the form

In the Custom Package form, the client separately indicates whether they need flight searches, accommodation searches, transfer and local transport planning, and a sightseeing itinerary. Detailed questions adapt to these answers; fields for elements not selected do not need to be completed. The selections and the client’s description form the basis of the analysis, while the final scope, deliverables, timeline and price must be agreed with the client. Elements not selected are not automatically included in the work.

7.4Travel arrangements already booked

If flights, accommodation or other arrangements are already booked, the client provides only the details needed for the requested part of the plan, such as arrival times and the accommodation address for a transfer. This does not mean that Ease of Travel takes over the handling or modification of those bookings. The client makes all bookings independently.

7.5Final scope of the service

The final scope of performance is determined on the basis of:

the order form,
further communication,
the client’s actual needs.

7.6Change of scope

If it turns out that the actual scope of the trip exceeds the selected package, the service provider may propose:

an additional fee,
a package change,
moving to the Custom Package.

7.7Changes after placing an order

Changing significant trip elements after service performance has started, in particular:

the number of participants,
the travel dates,
the country,
the airport,
the number of places visited,
the length of the trip,
the travel standard,

may require an additional fee, a package change or preparation of part or all of the travel plan again.

7.8No acceptance of changes

If the client does not accept the proposed scope change or additional quote, the service provider may end service performance at the current stage and settle the work completed.

8.Support after delivery of the travel plan

After the final plan has been delivered, the client may use support within the scope of the purchased package.

8.1Form of support

Support is provided by email and, if the purchased package provides for it, also via WhatsApp.

8.2Support hours

Support is provided Monday to Friday from 8:00 to 20:00 Europe/Oslo time. The standard response time is up to 10 business hours, counted only during those hours.

8.3Scope of support

Support includes, among other things:

answers to questions about the prepared plan,
explanations concerning travel logistics,
minor adjustments within the scope of the purchased service.

8.4Support limitations

Support does not include:

making bookings,
contacting hotels or carriers on behalf of the client,
24/7 assistance,
monitoring prices,
monitoring offer availability,
assistance in emergencies during travel.

In situations requiring an immediate response, the client should contact the relevant service provider or appropriate authorities directly.

9.Client obligations

The client undertakes to cooperate with the service provider and provide information necessary for proper performance of the service.

9.1Reliable information

The client provides true, complete and up-to-date information about the trip, participants, budget, dates and preferences.

9.2Travel documents

The client is independently responsible for checking:

the validity of travel documents,
visa requirements,
health requirements,
insurance requirements,
local regulations applicable at the destination.

9.3Verification of offers

Before making a booking, the client should independently verify the final terms of carriers, hotels, booking platforms and other service providers.

10.Payments

Payment rules depend on the type of service selected.

10.1Predefined Packages

Service performance starts only after the full payment has been credited. The price of Predefined Packages covers up to 4 travellers. Each additional person is charged according to the current price list on the website. If the client increases the number of participants after purchase, the service provider may charge the relevant additional fee or propose a package change.

10.2Custom Package

The first payment covers analysis of the request and preparation of an individual quote. After the analysis is completed, the client receives the full quote for performance. Actual performance starts only after the full payment accepted by the client has been credited.

10.3Indicative prices and acceptance of the quote

The Custom Package price ranges and examples on the website are indicative, not additional predefined packages or a final quote for a request. They concern Ease of Travel’s fee, not the cost of flights, accommodation, tickets or other third-party services. After analysis, the client receives a proposed scope, deliverables, timeline and total price for the work, explaining the initial payment, whether it is credited towards that price, and the balance payable. Further work and additional charges require the client’s acceptance; the initial payment alone does not commit the client to buying a complete plan. Declining the quote does not automatically trigger a charge for further work. Settlement of the analysis stage is subject to withdrawal and complaint rights.

10.4B2B cooperation

For business clients, settlement methods, payment deadlines and accounting documents are agreed individually.

10.5No payment

The service provider has the right to withhold the start of performance or further stages of cooperation until the required payment has been credited.

11.Service Timeline

The service timeline depends on the selected type of service.

11.1Predefined Packages

The first contact takes place:

within 5 business days from payment being credited,
within 3 business days if the Priority Service has been purchased.

During this time, the service provider:

prepares up to three options,
or contacts the client to obtain additional information.

After the client accepts one of the presented options, preparation of the final travel plan begins.

The timeframe for preparing the final plan is:

Basic - up to 7 business days
Standard - up to 7 business days
Premium - up to 15 business days

11.2Custom Package

The first contact takes place within:

up to 5 business days,
or up to 3 business days if the Priority Service has been purchased.

During the first stage, the service provider analyses the request, prepares a plan for further cooperation and, if needed, sends follow-up questions. Exact delivery timeframes are agreed individually after the scope of work has been determined.

11.3B2B cooperation

Service timelines are agreed individually between the parties.

12.Right of Withdrawal

A consumer may withdraw from a distance contract without giving a reason within 14 days from the date it is concluded. Please send a clear withdrawal statement preferably by email to contact.easeoftravel@gmail.com. This is our preferred and fastest way to receive it for handling, without waiting for postal delivery. No additional paper copy is needed. You may also send the statement by post to the business address. Sending it before the deadline is sufficient to meet the time limit. A model statement is provided in the Withdrawal & Refund Policy; its use is optional. Failure to provide the required withdrawal information may extend the period as provided by law. Starting the service does not automatically remove the right of withdrawal. A proportionate charge for work completed is possible only following an express request for an early start and provision of the required information, including withdrawal rights and costs, in accordance with sections 13 and 14 and applicable law.

13.Starting service performance before the withdrawal period expires

An early-start request is made through a separate checkbox before payment. It is required to purchase a package or a consumer planning stage. Accepting the Terms alone does not replace the request. The field is initially unchecked and the client must select it separately. Payment cannot proceed without it. The statement records both the request and acknowledgement that withdrawal rights are lost only after full performance of the entire agreed service, where statutory conditions are met. Starting work, payment or delivery of a PDF alone does not end those rights. On withdrawal before full performance, only a proportionate amount for work performed may be due if the statutory early-start and cost-information conditions are met. The privacy policy is provided for information without requiring acceptance; newsletter consent is separate and voluntary. The form accepts departure dates after a full allowance of 26 business days for Basic and Standard and 34 for Premium, including first contact, clarification, the client’s decision and plan preparation. Weekends and Norwegian public holidays are not business days. The final schedule for a Custom Package requires separate agreement.

14.Effect of full performance of the service

Full performance means completing the entire agreed scope, including support after delivery of the plan where included in the order. Sending the final plan alone does not complete services still due under the package. For the Custom Package and B2B cooperation, this scope follows the accepted arrangements.

14.1Expiry of the right of withdrawal

After full performance of the service, the consumer’s right of withdrawal expires if:

the consumer gave prior express consent to performance starting before the withdrawal period ended,
the consumer was informed in advance and expressly acknowledged that the right of withdrawal would be lost after full performance,
the conditions resulting from applicable law have been met.

15.Digital content

This section concerns separately offered digital content, such as paid e-books, where available. Individual travel planning remains the service described in sections 12–14 even when its result is delivered as a PDF. Free guides are covered in a separate section of these Terms.

15.1Nature of products

Digital products are informational and educational in nature and are delivered only electronically.

15.2Licence

The client receives a non-exclusive licence to use the materials for their trip and share them with participants in that trip. The client and fellow travellers may download, save, copy and print the materials for that trip. The licence does not permit sale, publication of copies online, onward distribution outside the travel party or commercial use without written permission. Statutory copyright exceptions and other mandatory rights remain unaffected. Outside this licence, the following require written permission:

copying,
reselling,
publishing,
distributing,
sharing with third parties,
using in commercial activity.

15.3Right of Withdrawal

For paid digital content not supplied on a tangible medium, loss of the right of withdrawal when supply begins requires the consumer’s prior express consent, express acknowledgement that this right will be lost, and the required confirmation of the contract and consent on a durable medium, such as email. Payment, acceptance of the Terms or downloading a file alone do not replace these conditions.

15.4Non-conformity with the contract

These Terms do not exclude the consumer’s statutory rights concerning non-conformity of digital content with the contract.

16.Complaints

The client has the right to submit a complaint about the way the service was performed. Submitting a complaint does not exclude or limit the consumer’s statutory rights.

16.1Preferred contact — email

contact.easeoftravel@gmail.com

Please send complaints and refund requests preferably by email. This is our preferred and fastest way to receive the matter for handling, without waiting for postal delivery. No additional paper copy is needed. It is helpful to provide:

details identifying the order,
a description of the reported issue,
the expected way of resolving the matter.

Email is recommended, but is not a condition for a valid complaint. You may also send a complaint by post to the business address in section 1. Choosing that method does not limit your rights.

16.2Complaint handling timeframe

The service provider will respond to a complaint within 14 calendar days of receipt. If further information is needed, it will be requested from the client; this request alone does not postpone the applicable response deadline. The response will be provided on a durable medium, such as email.

16.3Contact method

The response to the complaint will be sent to the email address used when placing the order or indicated by the client in the complaint.

17.Liability

The service provider is responsible for due performance of the service within the scope of the selected package, subject to the limitations below.

17.1Third parties

The service provider is not responsible for acts or omissions of:

airlines,
hotels,
booking platforms,
carriers,
attraction organisers,
insurers,
or other external service providers.

17.2Price and availability changes

Prices and availability of flights, accommodation, attractions and other external services may change at any time after the options have been prepared.

The service provider is not liable for:

price changes,
offers selling out,
flight time changes,
changes to booking terms,
cancellation of services by third parties.

17.3Bookings made by the client

The client independently decides whether to make a booking and accepts the terms and conditions of the selected service provider. The service provider is not a party to those agreements.

17.4Data provided by the client

The service provider is not liable for consequences resulting from the client providing information that is:

incomplete,
outdated,
untrue,
or provided late.

17.5Changes on the client’s side

If, after service performance has started, the client changes in particular:

travel dates,
the place of departure,
the destination,
the number of participants,
the travel standard,
the length of stay,
the scope of the expected service,

the service provider may refuse to make changes, propose an additional fee, change the package or prepare a new travel plan.

17.6Force majeure

The service provider is not liable for non-performance or delayed performance caused by circumstances beyond its control, in particular:

natural disasters,
armed conflicts,
decisions of administrative authorities,
failures of ICT systems,
interruptions in Internet access,
epidemics,
strikes,
or other force majeure events.

17.7Technical issues

The service provider is not responsible for difficulties resulting from failures or improper operation of:

email,
WhatsApp,
payment systems,
telecommunications operators,
Internet service providers,
or other services used during order performance.

17.8Links to external websites

The travel plan may contain links to websites belonging to third parties. The service provider is not responsible for the content of those websites, their availability or later changes made by their owners.

17.9Limitation of financial liability

Subject to mandatory laws, the service provider’s liability for damage resulting from non-performance or improper performance of the service is limited to the amount paid by the client for the given service.

18.B2B cooperation

These Terms apply to business clients to the extent that the parties have not agreed different cooperation terms.

18.1Individual arrangements

The scope of services, schedule, communication method, payment deadlines and other B2B cooperation terms may be set out in a separate offer, agreement or arrangements accepted by both parties.

18.2Priority of individual arrangements

In the event of a discrepancy between these Terms and individually agreed cooperation terms, the provisions of the accepted offer or agreement prevail.

19.Priority Service

The Priority Service is an optional, additionally paid service that accelerates the start of order performance.

19.1Scope of the service

The Priority Service only shortens the timeframe for the first contact with the client to 3 business days from payment being credited.

19.2Limitations

Purchasing the Priority Service:

does not affect the scope of the selected package,
does not mean 24/7 availability of the service provider,
does not guarantee faster completion of the whole project,
does not give priority over all other orders beyond the first-contact scope.

19.3Fee refund

If the service provider misses the declared first-contact deadline, the Priority Service fee will be refunded. This additional refund does not limit statutory withdrawal rights, complaint remedies or other refunds due. Other amounts are settled under the applicable law and contract terms.

20.Copyright

All materials prepared by Ease of Travel, in particular:

travel plans,
documents,
maps,
route layouts,
descriptions,
summaries,
graphics,
PDF materials,
digital content,

are works protected by copyright law.

20.1Permitted use

20.2Prohibited actions

Outside the licence for the client and fellow travellers and statutory exceptions, the following require written permission:

copying,
sell,
publishing,
sharing with third parties,
modify for further distribution,
use in commercial activity,
remove authorship or Ease of Travel brand markings,
present the materials as one’s own.

21.Personal data

The current Privacy Policy forms an integral part of the Ease of Travel documentation. Data is processed only to the extent necessary to:

conclude and perform the contract,
contact the client,
prepare the travel plan,
process payments,
issue accounting documents,
fulfil obligations arising from law.

The client has the rights resulting from applicable personal data protection laws.

23.Partner links

Some links provided to the client may be partner or affiliate links. Using such links:

does not increase the price paid by the client,
does not affect how recommendations are prepared,
may result in the service provider receiving a commission from the affiliate programme partner.

Using partner links does not affect the price paid by the client or the order in which recommendations are prepared. Recommended services are selected primarily with regard to the client’s needs and the quality of offers.

24.Free materials and guides

The Rome guide is available free of charge as HTML and PDF. No purchase, email address or newsletter subscription is required, and using it does not place an order for a paid service.

24.1Package scope

It is general information and an example of part of the work included in Premium, not an itinerary personalised for the reader. The scope, timing and delivery method of a paid itinerary follow the package ordered and the agreement with the customer; the example does not extend the Basic or Standard packages.

24.2Use of the material

The free guide may be read, downloaded, saved, copied and printed for personal use and shared with participants in your trip. Links to the guide on the Ease of Travel website may be shared. Without permission, it must not be sold, presented as someone else’s work or republished in breach of copyright. These provisions do not restrict statutory copyright exceptions or other rights under applicable law.

24.3Information updates

Verification dates in the guide refer to its preparation or update. Prices, timetables, opening hours, availability and ticket conditions may change. Check them with the relevant operator or provider before booking and travelling. The material does not guarantee a reservation, price or availability.

24.4User rights

These provisions do not exclude liability where such exclusion would be unlawful, or affect statutory consumer rights.

25.Final provisions

These Terms apply from the date of their publication on the website.

25.1Changes to the Terms

The service provider may change these Terms in the event of:

changes in law,
changes in the way services are provided,
expansion or limitation of the offer,
organisational or technical changes.

Orders placed before changes enter into force are governed by the Terms applicable at the time the contract was concluded.

25.2Dispute resolution

The parties undertake to seek an amicable resolution of any disputes arising from the performance of these Terms. If no agreement can be reached, the dispute will be resolved by the competent court in accordance with the law applicable to the given legal relationship.

25.3Invalidity of provisions

If any provision of these Terms proves invalid or ineffective, this does not affect the validity of the remaining provisions.

Version: 1.4

Updated: 4 November 2026 · effective upon publication of this version

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Terms of Service

1.Service provider details

2.Definitions

3.Governing law and consumer protection

4.General provisions

5.Types of services

6.Contact and communication

7.Scope of cooperation

8.Support after delivery of the travel plan

9.Client obligations

10.Payments

11.Service Timeline

12.Right of Withdrawal

13.Starting service performance before the withdrawal period expires

14.Effect of full performance of the service

15.Digital content

16.Complaints

17.Liability

18.B2B cooperation

19.Priority Service

20.Copyright

21.Personal data

22.Newsletter

23.Partner links

24.Free materials and guides

25.Final provisions

Receive calm travel inspiration

Your privacy choice

Terms of Service

1.Service provider details

2.Definitions

3.Governing law and consumer protection

4.General provisions

5.Types of services

6.Contact and communication

7.Scope of cooperation

8.Support after delivery of the travel plan

9.Client obligations

10.Payments

11.Service Timeline

12.Right of Withdrawal

13.Starting service performance before the withdrawal period expires

14.Effect of full performance of the service

15.Digital content

16.Complaints

17.Liability

18.B2B cooperation

19.Priority Service

20.Copyright

21.Personal data

22.Newsletter

23.Partner links

24.Free materials and guides

25.Final provisions